Terms of Use
Last Updated: 14/06/24
Welcome to Claire Cain Art ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website located at www.clairecain.art and the purchase of any products from our Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.
1. Introduction
1.1 These Terms apply to all visitors, users, and others who access or use the Site.
1.2 By using the Site, you represent and warrant that you are at least 18 years old or have the consent of a parent or guardian.
2. User Accounts
2.1 To access certain features of the Site, you may need to create an account. You agree to provide accurate and complete information when creating your account.
2.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
2.3 You agree to accept responsibility for all activities that occur under your account.
3. Purchases
3.1 When you place an order on the Site, you are making an offer to purchase our products. All orders are subject to acceptance by us.
3.2 We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
3.3 We may require additional verifications or information before accepting any order.
4. Pricing and Payment
4.1 All prices on the Site are subject to change without notice.
4.2 Prices do not include applicable taxes or shipping and handling fees, which will be added to your total amount.
4.3 We accept various payment methods as indicated on the Site. By providing payment information, you represent and warrant that the information is accurate and that you are authorised to use the payment method.
5. Shipping and Delivery
5.1 We will make every effort to ship your order within the estimated timeframe; however, we do not guarantee delivery dates.
5.2 Shipping costs and estimated delivery times will be provided at checkout.
5.3 We are not responsible for delays caused by shipping carriers or any damages or losses that occur during transit.
6. Returns and Refunds
6.1 We want you to be satisfied with your purchase. If you are not satisfied, please contact us within 14 days of receiving your order to request a return or exchange.
6.2 Products must be returned in their original condition and packaging.
6.3 We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
6.4 Refunds will be processed to the original payment method within 14 business days of receiving the returned product.
7. Intellectual Property
7.1 All content on the Site, including but not limited to images, text, graphics, and logos, is our property or the property of our content suppliers and protected by copyright and other intellectual property laws.
7.2 You may not use, reproduce, distribute, or display any content from the Site without our prior written permission.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of the Site; (ii) your inability to access or use the Site; (iii) any unauthorised access to or use of our servers and/or any personal information stored therein.
9. Governing Law
9.1 These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the United Kingdom.
10. Changes to Terms
10.1 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact Us
11.1 If you have any questions about these Terms, please contact us at clairecain.art@gmail.com.
Shipping & Returns
PACKAGING
The environment is very important to us so all our prints are packaged in a biodegradable cello sleeve. They are then wrapped in 100% recycled tissue paper and packaged in a hard back envelope with an extra piece of recycled card for protection. Originals are packaged with a piece of grey board in a biodegradable cello sleeve, wrapped in 100% recycled tissue paper and then placed in a hard backed envelope if A4 or smaller and A3 and larger will be sent in a tube.
UK DELIVERY
Our current dispatch times are 2-5 days. Please feel free to get in touch before placing your order if you need it for a particular date.
Please take care to ensure your delivery address is entered correctly and accurately. No responsibility can be taken for orders consequently lost or sent to the wrong address.
SHIPPING WORLDWIDE
I do ship worldwide but due to the current EU import laws it means it’s easier as an EU customer to purchase my prints through my Etsy store. However if you do purchase through this website you will be required to pay for import and custom charges before you can receive the package.
TRACKED DELIVERY
All orders over £50 will be sent with tracking in the UK. Please remember to include your mobile number for notifications from our courier. International orders are sent by standard UK air mail and delivery times average on 7-10 days but can vary. Please be aware of any additional taxes or fees your country may charge. Unfortunately we can't be responsible for items in the post but we will try to assist as much as possible. We’ll endeavour to inform you of any delay to your order.
RETURNS AND REFUNDS
You have 14 days to request a refund after receipt of the goods if you are not happy with your art (excluding custom orders/ made to order art prints and frames, please see below). Please email clairecain.art@gmail.com to arrange the return. You will then have 14 days to return the items to us. Please note the order will only be refunded on receipt of the goods in the original condition. The buyer is responsible for returning the goods, we recommend using recorded delivery where possible. Please allow 14 days from receipt of returned goods for the refund to be processed.
CUSTOM ORDERS
We work with production partners for all our larger art prints. Please allow extra delivery time for these. They will be dispatched directly to you and where possible produced locally to you to reduce our carbon footprint.
DAMAGED OR FAULTY GOODS
If an item is faulty on receipt or develops a fault please email claire on clairecain.art@gmail.com within 30 days to arrange your replacement or refund. Instructions for the return will be emailed and postage will be covered for returning faulty products. Please note this excludes sample sale items that have been sold as seconds. We still offer full refunds but the buyer is responsible for returning the item.
SALE REFUNDS OR RETURNS
Reduced items and those purchased in sample sales are eligible for a full refund, please let us know within 14 days. The buyer is responsible for return postage costs and we strongly recommend a recorded delivery service such as Royal Mail Signed For. Please contact us to arrange the return and we will advise of the delivery address.